How can we help?
Most questions are settled in a minute. Have a look here first – and if nothing fits, write to us. We will get back to you.
Does your coin insert work with the app?
This is by far the most common reason a scan does not work. One look at your insert settles it.
Important
The app reads original INKiESS coin inserts and cassettes from the MiNiKORD and REKORD series. Without them it will not work. More series to follow.
MiNiKORD
Supported by version 1 of the app. You will find the series name on the insert itself or on your invoice.
REKORD
Supported by version 1 of the app. Here too, the name is printed directly on the insert or cassette.
Your series is a different one?
Then the app cannot read that insert yet. We are extending series support step by step – tell us via the contact form which series you use. It feeds into how we prioritise.
Not an original insert?
The app is optimised exclusively for original INKiESS inserts and cassettes. Replicas are not reliably recognised. Order originals directly from us: inkiess.de/zaehlen-von/muenzen
INKiESS EURO inserts fit the cash drawers of many leading manufacturers:
Anker, CASIO, METAPACE, Mogler, OLYMPIA, QUAD, QUORION, SHARP and WMS.
MiNiKORD and REKORD inserts are available for all of these drawers.
The scan is not working – what now?
Work through these six points. In our experience the problem resolves itself almost every time.
Light
Light the insert evenly. Hard shadows, reflections on the coins and direct backlight all make recognition harder. Daylight or a normal ceiling lamp is plenty.
Framing
Hold the smartphone straight above the insert. The complete insert has to be in frame – every row, every edge. Not at an angle, nothing cut off.
Load the coins tidily
The coins lie flat in their rows, nothing standing on edge or lying across the top. That is exactly what the insert is made for – the app reads it like a trained eye.
Allow camera access
Without camera permission the app cannot see anything. Check this in your smartphone settings under the app permissions for the INKiESS app.
Check series and original
Version 1 of the app reads original INKiESS inserts from the MiNiKORD and REKORD series only. Go to the series check
Lens and app version
A wipe across the camera lens often works wonders. And check the App Store or Google Play to see whether a newer version of the app is available.
None of that helped?
Then write to us. With your device, operating system and app version we can narrow the problem down properly.
Go to the contact formAnswers in one click
Sorted by topic. Click a question to open the answer.
Getting started
What does the INKiESS app do?
The app supports you at cash-up: you hold your smartphone over the INKiESS coin insert, trigger the scan – and seconds later your coin total is ready. Every count is documented with a photo, date, time and a breakdown of the coins.
How does the counting work technically?
Like a trained eye, only faster: an AI object-detection model finds the coin rows in your INKiESS insert and works out the amount. Recognition runs entirely on your smartphone – no server, no internet.
Do I need an internet connection?
Not for counting. Recognition and calculation run on the device only. A connection is needed to download the app and to take out a subscription via the App Store or Google Play.
Is there a free trial?
Yes. New users get 15 scans free of charge to try the app out at their own pace. This trial is one-off and does not renew automatically.
Which devices does the app run on?
On iPhone (Apple App Store) and Android smartphones (Google Play). You do not need any additional hardware – just your INKiESS inserts and a smartphone with a camera.
Scanning and recognition
Which coin inserts are supported?
Version 1 of the app reads original INKiESS coin inserts and cassettes from the MiNiKORD and REKORD series. Without them it will not work. More series to follow.
Does the app count banknotes as well?
No. The app counts euro coins in the INKiESS insert only.
How reliable is the counting?
AI-assisted counting minimises till discrepancies and delivers reliably reproducible figures – without the room for interpretation that manual counting and weighing bring with them.
Where do I order original INKiESS inserts?
Directly from us at inkiess.de/zaehlen-von/muenzen or through our distribution partners in mail order. Do make sure you buy original INKiESS inserts and cassettes – the app is optimised for those alone.
Will the inserts fit my cash drawer?
INKiESS EURO inserts fit the cash drawers of many leading manufacturers, among them Anker, CASIO, METAPACE, Mogler, OLYMPIA, QUAD, QUORION, SHARP and WMS. MiNiKORD and REKORD inserts are available for all of these drawers. If you are unsure, ask us – we will tell you what fits.
Subscription, prices and cancellation
Which subscriptions are there and what do they cost?
Two: the monthly subscription at €8.99 running for 30 days, and the annual subscription at €39.99 running for 12 months. Both renew automatically unless you cancel.
How do I take out a subscription?
Directly in the app. The purchase is handled securely and reliably by Apple's App Store or Google's Play Store.
How do I cancel my subscription?
In the app, in the "My INKiESS" area of the customer centre. Important: cancellation must be made at least 24 hours before the end of the current period, otherwise the subscription renews automatically.
What happens after cancelling?
After cancelling, you keep access to the subscription features until the end of the month or 12-month period you have already paid for. After that, no new scans are possible. Please note: every scan is stored in the archive for 72 hours and is then deleted automatically – a scan is a snapshot of your till at that moment.
How is payment taken?
Through the respective store. The payment method held in your App Store or Play Store account is charged.
Are refunds possible?
Refunds are at the discretion of the respective app store. Please check the refund policy of the store through which you took out your subscription.
I have a problem with a purchase.
Please contact the support team of the respective app store – that is where the purchase is handled. For any question about the app itself we are glad to help via the contact form or the customer centre in the app.
Privacy and archive
Where is my data processed?
On your device only. Recognition and calculation run locally – your till data never leaves the smartphone. We call that Local Intelligence.
How long are my scans kept?
Every scan is stored in the archive for 72 hours and is then deleted automatically. A scan is a snapshot of your till – by the next cash-up of the same till it is already out of date.
Do I need a user account?
No. Using the app does not require registration.
Where do I find the app's privacy policy?
At app.inkiess.de/app-datenschutzerklaerung. The terms of use are at app.inkiess.de/app-nutzungsbedingungen.
Can the app be connected to our accounting?
Integration with accounting and analysis systems is optionally available on request. Write to us via the contact form and tell us which system you use.
Write to us
The more precisely we know your device, the faster we find the cause. Those three technical details save us a whole round of questions.
Other ways to reach us
We are a team of people, not a ticket machine. Get in touch whichever way suits you.
By email
Write to us directly. Here too, please give us your smartphone model, operating system and app version – then we can skip the follow-up question.
In the app
My INKiESS
In the customer centre under "My INKiESS" you manage your subscription, cancel it and reach support.
Payment and refunds
App Store · Google Play
Purchases and refunds are handled by the stores. If you have a problem with a payment, please turn to them.
We usually reply within one working day.
Related pages
INKiESS – expertise in cash logistics since 1935.
